1. Fake "Microsoft Support" Calls
Unsolicited callers claim your Windows PC is infected or sending error reports. Hang up immediately! Never share a remote-support ID with someone who called you out of the blue.
Security & Scam Protection
Online scammers rely on urgent-looking pop-ups, phone calls and text messages. Knowing these simple rules keeps you and your accounts safe.
Golden Rule: Neither Microsoft, your bank, PayPal nor the police will ever call you unannounced to demand remote access to your computer or ask for passwords, TAN codes or gift cards!
How to Spot the 4 Most Common Scams
2. Flashing Browser Virus Pop-Ups
Your browser suddenly beeps loudly, locks into full screen and tells you to call a "support hotline". This is just a malicious website, not a real infection. Press Esc, close the browser via Task Manager, or restart your PC.
3. "Hi Mum / Hi Dad" WhatsApp Messages
An unknown number writes: "My phone broke, this is my new number" and soon asks for an urgent bank transfer. Always call your relative on their old, familiar number first to verify!
4. Fake Bank & Parcel Emails (Phishing)
Emails or text messages threaten "account suspension within 24 hours" or ask for a small delivery fee. Never click links in such messages—always open your bank's website via your own saved bookmark.
Emergency Checklist: What if Something Already Happened?
- Disconnect immediately: If a stranger is connected to your PC, hold down the computer's power button for 5 seconds until it turns off completely, or unplug your Wi-Fi router.
- Contact your bank: If you entered banking details, credit card numbers or a TAN code, call your bank immediately (or the German blocking hotline 116 116).
- Change passwords from a clean device: Change affected passwords (especially your email account and online banking) from another device.
- Have your PC checked: Before using the computer normally again, have it inspected to ensure no remote-access tools were left behind.