1. Use "Restart" Instead of "Shut Down"
When Windows freezes, audio stops working or apps won't open: click Start → Power → Restart. Unlike "Shut down" (which uses Fast Startup caching), a true Restart reloads Windows cleanly.
FAQ & First Aid Tips
Many everyday computer problems can be solved in just a few minutes. Try these safe first-aid checks or read our answers below.
First Aid: 4 Safe Checks You Can Try Right Now
Before booking an appointment, these simple steps often resolve common hiccups:
2. Wi-Fi Connected, But No Internet?
Unplug your router's power cable (e.g. FRITZ!Box) from the wall socket, wait 30 seconds, and plug it back in. Give it 3–5 minutes to reconnect.
3. Printer Won't Print
Check that the printer is switched on and no warning lights are flashing (paper jam or empty ink). Turning the printer off and on again and re-seating the USB cable clears many stuck print queues.
4. PC Suddenly Feels Very Slow
Often Windows Update is running in the background or too many browser tabs/apps are open at once. With our free tool RamBuddy, you can immediately see which programs are using your memory.
Frequently Asked Questions
How much does support cost?
Remote support: €50 per hour.
On-site service: €70 per hour.
Any travel costs are discussed with you clearly before the appointment. Under § 19 UStG (small-business regulation), VAT is not charged.
How does remote support work? Is it safe?
Yes. You download AnyDesk or TeamViewer on our Remote Support page and tell me the displayed ID code by phone. I can only connect after you actively click "Accept". You watch every step live on your screen and can disconnect at any time with a single click.
Do I need to unplug my computer and bring it to a shop?
No! I do not operate a walk-in shop—I visit you directly at home by appointment, where your computer, Wi-Fi router and printer are actually set up.
Do you also help with smartphones (Android / iPhone) and tablets?
Yes. I help set up new smartphones, transfer contacts, photos and WhatsApp chats to a new phone, and configure email and Wi-Fi.
Are your Windows tools really free?
Yes. Our utilities—WeberMizer, WeberTool 2.0 and RamBuddy—can be downloaded free of charge from our website without ads or subscriptions.